Arbeitsgruppe Wissensmanagement der Universität Potsdam
KMDL Diagramm
K-Modeler
This paper addresses the topic of modeling tacit knowledge across business processes. Some approaches exist to cover that issue but none is really satisfying. Therefore a new approach is proposed, which is based on more than ten years of experience with the Knowledge Modeling and Description Language (KMDL).
The question is, how small may be a KMS to be referred to as such. Does it always have to be a specialized complete system, which can be used for every situation? Or has it to be a system, which is focused on a particular business process, includes no native application logic and user administration and refers only to the relevant external systems? This paper presents a pragmatic approach to derive a kind of "mini -KMS" for small application contexts from process models.
The importance of knowledge as the fourth production factor grows steadily. Various knowledge transfer activities in the early phases of new product development processes that do not have direct influence on the process have been ignored, despite the fact that incorrect decisions made within these phases generate higher costs in the later phases of the development. A good process keeps its quality while improving its speed. Based on this finding we are working on a project proposal that deals with the transfer speed of knowledge in the new product development.
The Chair of Business Information Systems and Electronic Government has designed an approach to prevent counterfeits based on KMDL®. This approach enables information and knowledge flows taking place between a company and its internal and external business partners to become visible, assessable and controllable. Unlike other prevention concepts this method aims at protecting companies before counterfeiting may even occur. The analysis does not merely offer generic prevention measures but rather situation specific actions to prevent product piracy.
In cooperation with the world wide operating Customer Service Center Europe (CSC), a joint venture of the engine manufacturer Pratt & Whiteny Canada and MTU - Maintenance, an international practice-based project with students of the Potsdam University was realised. During the project all business processes of the CSC Europe were gathered and analyzed. For that the K-Modeler was used. This tool is a freeware and among other things it is compatible to eEPC (Event-Driven Process Chain).
In order to succeed in the competition on global markets, companies need to constantly develop their products and developments further. An important aspect of the management of innovations is taking the exchange of knowledge between employees into account. Where are ideas being created? How are they further developed? How does the exchange of ideas effect the capability to be innovative?